Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Bienvenido al Portal interno de informacion de Grupo Addvalora.
En nuestra web, ofrecemos un canal de denuncias confidencial para reportar cualquier irregularidad o incumplimiento normativo.
Este canal protege la identidad del denunciante y asegura la confidencialidad de la información proporcionada.
Solo el personal autorizado tiene acceso a este canal, garantizando una gestión segura y transparente de cada denuncia desde su recepción hasta su resolución.
Submit a request or incident
Submit a request or report a problem.
Required fields are marked with an asterisk*
{"xsrfToken":"24a2d145f256271962d36b515cf7b07ef7363459_lout","branding":{"id":"5","key":"cdd","name":"Portal interno de informacion","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Centro de Asistencia","sharedPortalName":"Portal de comunicaciones","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Centro de Asistencia","sharedPortalName":"Portal de comunicaciones","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#282b4b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/16a50826-0f6d-47fa-a688-1e48fe90d5e3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOWUzM2FmMC0xOWRiLTQ2M2YtYTJlNS1iYWUwMDQyYTIwMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2YTUwODI2LTBmNmQtNDdmYS1hNjg4LTFlNDhmZTkwZDVlMyI6WyJyZWFkIl19LCJleHAiOjE3ODY4Nzg0OTksIm5iZiI6MTc4Njg3Nzg5OX0.bLs2r0SMw_fIEkVBZBLRAPyrRiD7Wz7X3neYfQhFJAk&client=29e33af0-19db-463f-a2e5-bae0042a202c&height=300&mode=fit","bannerMediaApiFileId":"16a50826-0f6d-47fa-a688-1e48fe90d5e3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"cdd","projectId":10009,"serviceDeskId":5,"name":"Portal interno de informacion","description":"<p>Bienvenido al Portal interno de informacion de Grupo Addvalora.</p>\n<p>En nuestra web, ofrecemos un canal de denuncias confidencial para reportar cualquier irregularidad o incumplimiento normativo.</p>\n<p>Este canal protege la identidad del denunciante y asegura la confidencialidad de la información proporcionada.</p>\n<p>Solo el personal autorizado tiene acceso a este canal, garantizando una gestión segura y transparente de cada denuncia desde su recepción hasta su resolución.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"134","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://addvalora.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[28],"key":""},{"id":"202","name":"Presentar una denuncia","descriptionHtml":"","callToAction":"Presentar una denuncia","introHtml":"","icon":10480,"iconUrl":"https://addvalora.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[28],"key":""},{"id":"899","name":"Presentar una queja","descriptionHtml":"","callToAction":"Presentar una queja","introHtml":"<p>Presentar una queja o denuncia</p>","icon":10516,"iconUrl":"https://addvalora.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[28],"key":""},{"id":"169","name":"En blanco","descriptionHtml":"","callToAction":"En blanco","introHtml":"","icon":10511,"iconUrl":"https://addvalora.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"135","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://addvalora.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"746","name":"Prueba acceso","descriptionHtml":"","callToAction":"Prueba acceso","introHtml":"<p>Como habilitar acceso sin email</p>","icon":10511,"iconUrl":"https://addvalora.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"136","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://addvalora.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":28,"name":"General"}],"orderMapping":{"305":[135],"28":[899,202,134]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CDD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOWUzM2FmMC0xOWRiLTQ2M2YtYTJlNS1iYWUwMDQyYTIwMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tODE4OTg5NDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODY4NzkwOTksIm5iZiI6MTc4Njg3Nzg5OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.5SJr220cEERCpk2_GKxtCEu_9V2JvrqCmXIZK6EQUuo","targetCollection":"upload-user-collection-818989407","endpointUrl":"https://api.media.atlassian.com","clientId":"29e33af0-19db-463f-a2e5-bae0042a202c","tokenDurationInMins":20}},"reqCreate":{"id":134,"projectId":10009,"issueType":{"id":"10017","name":"Submit a request or incident"},"form":{"name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","intro":"<p>Submit a request or report a problem.</p>","instructions":"","icon":10540,"iconUrl":"https://addvalora.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What are the details of your request?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/134","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/134","calendarParams":{"firstDay":0,"date":"2026-08-16T12:58:19+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOWUzM2FmMC0xOWRiLTQ2M2YtYTJlNS1iYWUwMDQyYTIwMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tODE4OTg5NDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODY4NzkwOTksIm5iZiI6MTc4Njg3Nzg5OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.5SJr220cEERCpk2_GKxtCEu_9V2JvrqCmXIZK6EQUuo","targetCollection":"upload-user-collection-818989407","endpointUrl":"https://api.media.atlassian.com","clientId":"29e33af0-19db-463f-a2e5-bae0042a202c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}